Durham County Access

Transportation

A Rider’s Guide to the Durham County ACCESS Van Program

Guía del Viajero del Programa de la Camioneta de ACCESS del Condado de Durham En Español

As a rider on ACCESS you have certain responsibilities. Please familiarize yourself with the following information.

ACCESS telephone: 560-1551 ACCESS address: 721 Foster Street, Durham, NC 27704

First Transit Administration 1911 Fay Street, Durham, NC 27704

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Scheduling a Ride

To schedule a ride, call 560-1551, Monday – Friday from 8:00 am to 4:30 pm, one to 14 days in advance.

When you call, be ready to tell ACCESS:

1. The Passenger’s name

2. The pick-up address

3. The drop -off address

4. The appointment time

5. The desired return time

6. If an attendant will make the trip as well.

ACCESS will tell you:

1. The pick-up time period (usually a one-half hour time period)

2. The pick-up time for the return trip (usually a one-half hour time period)

3. A confirmation number

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Riding the ACCESS Van

ACCESS provides “curb-to-curb” service. This means that an ACCESS van pulls up to the curb or into the driveway to pick-up or drop-off passengers. You must be ready when the van arrives, and be able to get to the van alone or with an attendant. Drivers may assist if you have trouble getting on or off the van, but drivers are not allowed to leave the van to help bring you to the door.

If you are required to pay, each trip (one-way) costs $2. Exact cash fare is required. Drivers cannot make change.

If you do not have exact fare, all trips for that day will be provided, but no future trips will be permitted until the fare is paid.

If you must cancel a trip, call ACCESS at least one hour before your pick-up time.

In case of severe weather, ACCESS vans may not operate. Tune to local radio or TV stations for information.

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Safety Rules

ACCESS are requested to:

If you do not follow these rules, you may not be allowed to ride the van in the future.

 
 
 
 


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