As a rider on ACCESS you have certain responsibilities. Please familiarize yourself with the following information.
ACCESS telephone: 560-1551 ACCESS address: 721 Foster Street, Durham, NC 27704
First Transit Administration 1911 Fay Street, Durham, NC 27704
Scheduling a Ride
To schedule a ride, call 560-1551, Monday – Friday from 8:00 am to 4:30 pm, one to 14 days in advance.
When you call, be ready to tell ACCESS:
1. The Passenger’s name
2. The pick-up address
3. The drop -off address
4. The appointment time
5. The desired return time
6. If an attendant will make the trip as well.
ACCESS will tell you:
1. The pick-up time period (usually a one-half hour time period)
2. The pick-up time for the return trip (usually a one-half hour time period)
3. A confirmation number
Riding the ACCESS Van
ACCESS provides “curb-to-curb” service. This means that an ACCESS van pulls up to the curb or into the driveway to pick-up or drop-off passengers. You must be ready when the van arrives, and be able to get to the van alone or with an attendant. Drivers may assist if you have trouble getting on or off the van, but drivers are not allowed to leave the van to help bring you to the door.
If you are required to pay, each trip (one-way) costs $2. Exact cash fare is required. Drivers cannot make change.
If you do not have exact fare, all trips for that day will be provided, but no future trips will be permitted until the fare is paid.
If you must cancel a trip, call ACCESS at least one hour before your pick-up time.
In case of severe weather, ACCESS vans may not operate. Tune to local radio or TV stations for information.
ACCESS are requested to:
If you do not follow these rules, you may not be allowed to ride the van in the future.
NC State University and N.C. A&T State University work in tandem, along with federal, state and local governments, to form a strategic partnership called N.C. Cooperative Extension, which staffs local offices in all 100 counties and with the Eastern Band of Cherokee Indians.
NC State University and N.C. A&T State University are collectively committed to positive action to secure equal opportunity and prohibit discrimination and harassment regardless of race, color, national origin, religion, political beliefs, family and marital status, sex, age, veteran status, sexual identity, sexual orientation, genetic information, or disability.